I ordered a Nanuk case from the NSN store. I didn't know that the Nanuk cases are shipped directly from the manufacturer, and that they don't ship internationally. (I live in Japan.) Well, I received an email from Tara of NSN that read, "The Nanuk Cases are shipped directly from NANUK when we recieve an order, however, they do not ship internationally. So I will have them deliver the case to me. Once I receive it, I will ship your NANUK case and the Think Tank Cable Management altogether. This process will take about one week. Once it ships, I will get the Express Mail tracking number to you." This my friends is know as GREAT SERVICE!!!!!

A little while ago I was looking for a top of the line tripod and various attachments for my lenses, etc. The advice, suggestions and help in general I received from a staff member was excellent and made the purchase a very pleasant experience. Ernst Schneider