Advisory for Z8 Camera

SantaFeJoe wrote:

Scott Fairbairn wrote:

Karl Egressy wrote: I was lucky I guess. I phoned them today (five days after I sent it in) and the repair was done. They will send it to Purolator today and the delivery will take place either on Friday or on Monday. Basically eight days which included a Holiday. They changed the bayonet mount.
No charge.

I finally got an email from them saying they would email me the shipping label soon. lol

Isn't it ironic that they send you an email telling you that they are going to send you an email? 

Joe

Scott Fairbairn wrote: I got it back in less than a week, so that was better than I expected.

PullmanPhotographer wrote: I sent my Z8 in using Nikon's shipping label. It arrived at the California Repair Shop but was refused as the package "appeared to be damaged". It was returned to the senders address which was not my home address rather it was Nikon's Headquarters in Melville NY. They accepted the package, which must have no longer been damaged, and emailed me a "Service Acknowledgement". Tthe information on their web site stated that the repair to the lens mount was being done for "Goodwill". I'm hoping that they will return the camera to me rather than another Nikon location. 

SantaFeJoe wrote:

PullmanPhotographer wrote: I sent my Z8 in using Nikon's shipping label. It arrived at the California Repair Shop but was refused as the package "appeared to be damaged". It was returned to the senders address which was not my home address rather it was Nikon's Headquarters in Melville NY. They accepted the package, which must have no longer been damaged, and emailed me a "Service Acknowledgement". Tthe information on their web site stated that the repair to the lens mount was being done for "Goodwill". I'm hoping that they will return the camera to me rather than another Nikon location. 

Interesting that they said it was being done as "goodwill". It's like they are not acknowledging that it's a defect. I'm not surprised the package was damaged. I receive packages all the time that are beat up. All have been fine inside, though. I'm still using my z8 and am still amazed at what it is capable of, even compared to the D850. I'll have to send it in eventually, but not just yet.

Joe

hullyjr wrote: I'm curious about insurance for shipping to Nikon USA. My Z8 is on their advisory list but I have not observed any issues with themount. Still, I contacted Nikon and they sent me a UPS label. I go to the UPS store and the label is only good for $100 insurance on a $4000 camera!! I asked to add insurance but UPS said I cannot do that using the Nikon prepaid label. Only way is to send it myself and pay $100 for shipping/inssurance. I paid it and now wondering if I should have contacted Nikon first. Thoughts?

Jim

hullyjr wrote: As a follow-up, I sent my Z8 to Nikon in New York on the 28th August. I paid $97.43 for that privilege! At the same time I returned a Sony PS5 controller still under warranty to their Indiana repair facilitites for the cheapest rate of $11.98. Guess which one made it to its destination, was repaired and returned all within three business days? Hint, it wasn't Nikon!
The Z8 was received by Nikon on 1st August according to UPS tracking. After that just crickets...... I eventually called them yesterday, 7th August, to ask what was going on. They acknowledged that they had received it (that took a 5 minute of waiting and I was thinking the worst) but they have not had time to enter it into their system!
Seems they are overwhelmed, probably due to the new strap lug isse, so any thoughts of getting it back in less than 2+ weeks is a dream.

Jim