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Topaz Gigapixel

Posted: Wed Aug 21, 2019 8:19 am
by giocandi
Hi everyone, for two days Topaz Gigapixel gives me the error: 
Windows 10 64 Bit.
"The program is attempting to attach itself to the program", 
and it closes without being able to do anything. 
Topaz's assistance is practically non-existent. 
Someone have the same problem.?

Posted: Wed Aug 21, 2019 1:22 pm
by signgrap
Have not had a similar problem.
But have you tried completely uninstalling and then reinstalling the app?
It might be that something got corrupted and reinstalling the app may fix the problem.

Posted: Wed Aug 21, 2019 4:44 pm
by Bill Chambers
I've only been using GigaPixel for a couple of weeks now but have no issues to date.

Re:

Posted: Wed Aug 21, 2019 8:31 pm
by giocandi
signgrap wrote:Have not had a similar problem.
But have you tried completely uninstalling and then reinstalling the app?
It might be that something got corrupted and reinstalling the app may fix the problem.
Hello, off course I tried to reinstall, but I got the same problem.

Posted: Wed Aug 21, 2019 8:55 pm
by E.J. Peiker
Have you opened a service request with Topaz? In my experience, they usually respond within about 3 days. Not great but they do eventually respond if you have filed an actual case.

Re:

Posted: Thu Aug 22, 2019 7:44 am
by giocandi
E.J. Peiker wrote:Have you opened a service request with Topaz?  In my experience, they usually respond within about 3 days.  Not great but they do eventually respond if you have filed an actual case.
I wrote, the answer was that they are studing the problem. 
In the meantime I cannot use the program, also the oldest versions did not work.

Posted: Thu Aug 22, 2019 10:53 am
by DChan
Did you get the error message when you were opening Gigapixel, or sometime when you were using it ?

Gigapixel might not be the culprit.

Re:

Posted: Thu Aug 22, 2019 7:00 pm
by giocandi
DChan wrote:Did you get the error message when you were opening Gigapixel, or sometime when you were using it ?

Gigapixel might not be the culprit.
The error happens when I start, and program close itself.

Posted: Fri Aug 23, 2019 3:44 pm
by E.J. Peiker
That sounds like a bad registry key. here's what you can try. Uninstall the application. Then do a registry clean with a tool like ccleaner (the free version is fine). Now reinstall and see if it works now.