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by E.J. Peiker on Mon Mar 29, 2021 5:26 pm
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Folks, the latest updates of Topaz Denoise AI and Sharpen AI may produce an AI Engine or AI Processor error if you haven't updated to the latest nVidia drivers.  Please make sure your drivers are up to date by closing all applications except your web browser, going to nVidia.com, clicking drivers in the upper right hand corner, selecting the correct graphics card for your system (if you are on a laptop or tablet, select the "notebook" version).  Install the new driver and go into preferences and select your graphics card under AI Processor, select your graphics card and set Memory usage to high.  You should be good to go from here on.
 

by EGrav on Mon Mar 29, 2021 5:33 pm
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I assume this applies only to windows users?
 

by E.J. Peiker on Mon Mar 29, 2021 5:59 pm
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EGrav wrote:I assume this applies only to windows users?
Yes, on a Mac you don't update drivers, they come through as part of app store updates to the OS since a Mac is pretty much a completely closed system.
 

by Joel Eade on Tue Mar 30, 2021 7:09 am
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I've noticed the new updates to AI DeNoise and AI Sharpen are drastically slower.

(My setup is a 2018 MacBook Pro with a Radeon Pro 555X 4GB graphics card, the Mac has an Intel i9 2.9 ghz cpu and 32 gb of RAM)
 

by E.J. Peiker on Tue Mar 30, 2021 9:05 am
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Joel Eade wrote:I've noticed the new updates to AI DeNoise and AI Sharpen are drastically slower.

(My setup is a 2018 MacBook Pro with a Radeon Pro 555X 4GB graphics card, the Mac has an Intel i9 2.9 ghz cpu and 32 gb of RAM)
Make sure in your preferences that they are set to use your Radeon Pro and that memory utilization is set to high.  Topaz has the annoying habit of deselecting previous preferences when new versions come out.

On my Windows based workstation with nVidia Quadro graphics, it is dramatically faster than it was.
 

by goldingd on Tue Mar 30, 2021 1:13 pm
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And, apparently NVIDIA has updated the Studio Drivers (As opposed to the game drivers) to support AI.
 

by joseph motto on Fri Apr 02, 2021 11:56 am
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Can you tell me where to find the preferences please?
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by E.J. Peiker on Fri Apr 02, 2021 8:41 pm
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joseph motto wrote:Can you tell me where to find the preferences please?
Hi Joe, preferences are always in the same place on every application regardless of who made the software.  In Windows they are under the File area across the top bar and on Mac they are under the name of the application on the top bar.
 

by PullmanPhotographer on Sat Apr 03, 2021 7:53 am
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I can confirm the error. The Topaz folks asked me to upgrade the driver and they also said I probably wouldn't need to worry about future nVidia driver updates. If they were certain it was going to happen they why didn't they warn us? This is definitely not quality customer service.
Dave Ostrom
 

by Bill Chambers on Tue Apr 13, 2021 9:52 pm
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Thanks E.J., I will update my drivers in the morning.
Please visit my web site, simply nature - Photographic Art by Bill Chambers
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by whitehead on Fri Apr 30, 2021 10:13 pm
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Joel Eade wrote:I've noticed the new updates to AI DeNoise and AI Sharpen are drastically slower.

(My setup is a 2018 MacBook Pro with a Radeon Pro 555X 4GB graphics card, the Mac has an Intel i9 2.9 ghz cpu and 32 gb of RAM)


I have the same issue with the similar macBP setup (mine is 2017), have changed all settings in Denoise but still terribly slow compared to version 3.0.2

Application & Version: Topaz DeNoise AI Version 3.0.3
Operating System: macOS 10.16
Graphics Hardware: AMD Radeon Pro 560X OpenGL Engine
OpenGL Driver: 4.1 ATI-4.4.17
CPU RAM: 32768 MB
Video RAM: 2047 MB
Preview Limit: 4492 Pixels

Have contacted Topaz and waiting for reply.
 

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