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I just got a new monitor a BenQ SW321C which I'm running on a Windows 10 PC. I used DisplayCal software to calibrate the monitor, preferring that software to the BenQ software. Calibration went fine and was excellent, however when I restarted the computer the following day the brightness level was at 100% (at 30% for calibration). I have installed the latest windows 10 updates, latest drivers for the graphics card and monitor but the brightness always resets to 100% on restarting the computer.

Any suggests/help in solving this issue would be very much appreciated.

Doesn't the BenQ come with a puck where you can set the value permanently?
Also, I believe the BenQ software installs the color calibration profile to the monitor itself rather than running as an interpretation layer on the computer.  Writing the settings to the monitor itself is far superior and also does not impose a constantly running background process on your computer.

My recommendation is to start over, uninstall the third party calibration software completely and then re-setup the monitor using benQ's software.

E.J. Peiker wrote:Doesn't the BenQ come with a puck where you can set the value permanently?
Also, I believe the BenQ software installs the color calibration profile to the monitor itself rather than running as an interpretation layer on the computer.  Writing the settings to the monitor itself is far superior and also does not impose a constantly running background process on your computer.

My recommendation is to start over, uninstall the third party calibration software completely and then re-setup the monitor using benQ's software.

Yep comes with a puck, used that to adjust brightness during calibration but it resets on restarting the computer. 

The BenQ software is pretty limiting and never gives calibrations as good as other software but I’ll give it go and follow your recommendation. 

Still would like to fix the brightness resetting to 100% though.

Andy Trowbridge wrote:

E.J. Peiker wrote:Doesn't the BenQ come with a puck where you can set the value permanently?
Also, I believe the BenQ software installs the color calibration profile to the monitor itself rather than running as an interpretation layer on the computer.  Writing the settings to the monitor itself is far superior and also does not impose a constantly running background process on your computer.

My recommendation is to start over, uninstall the third party calibration software completely and then re-setup the monitor using benQ's software.

Yep comes with a puck, used that to adjust brightness during calibration but it resets on restarting the computer. 

The BenQ software is pretty limiting and never gives calibrations as good as other software but I’ll give it go and follow your recommendation. 

Still would like to fix the brightness resetting to 100% though.

I'm betting that when you sue their software which writes data to the monitor itself, the brightness will stay fixed.

Andy,
I am wondering if you have resolved this topic.
Also, I am considering the BenQ SW321C monitor and would like to know your experience with it.

Related question. Is it possible to use my NEC calibration sensor with the BenQ or must I purchase another calibration sensor to properly calibrate the BenQ?

Thanks,
Richard Ketelle

Richard Ketelle wrote:Andy,
I am wondering if you have resolved this topic.
Also, I am considering the BenQ SW321C monitor and would like to know your experience with it.

Related question. Is it possible to use my NEC calibration sensor with the BenQ or must I purchase another calibration sensor to properly calibrate the BenQ?

Thanks,
Richard Ketelle

The NEC is just a rebranded version of one of the popular pucks.  you should be able to use it.

Richard Ketelle wrote:Andy,
I am wondering if you have resolved this topic.
Also, I am considering the BenQ SW321C monitor and would like to know your experience with it.

Related question. Is it possible to use my NEC calibration sensor with the BenQ or must I purchase another calibration sensor to properly calibrate the BenQ?

Thanks,
Richard Ketelle

Richard,

Yes I did resolve the issue and am happy with the monitor for the money, although I'm not a huge fan of the BenQ software which is pretty basic and gives only OK calibrations and validations. A much better calibration can be achieved using DisplayCal software but that's not a hardware calibration.

I originally had the BenQ SW320 but that had a fault and was replaced with the new SW321C monitor, which is quite a lot more expensive here in New Zealand. If I was looking now and going to spend that sort of money I'd probably look very closely at the Asus ProArt PA32UCX-PK and get away from the BenQ software.