Moderator: E.J. Peiker

All times are UTC-05:00

  
« Previous topic | Next topic »  
Reply to topic  
 First unread post  | 9 posts | 
by giocandi on Wed Aug 21, 2019 8:19 am
User avatar
giocandi
Forum Contributor
Posts: 87
Joined: 25 Dec 2018
Location: Messina
Hi everyone, for two days Topaz Gigapixel gives me the error: 
Windows 10 64 Bit.
"The program is attempting to attach itself to the program", 
and it closes without being able to do anything. 
Topaz's assistance is practically non-existent. 
Someone have the same problem.?
 

by signgrap on Wed Aug 21, 2019 1:22 pm
User avatar
signgrap
Lifetime Member
Posts: 1776
Joined: 1 Sep 2004
Location: Delaware Water Gap, PA
Member #:00424
Have not had a similar problem.
But have you tried completely uninstalling and then reinstalling the app?
It might be that something got corrupted and reinstalling the app may fix the problem.
Dick Ludwig
 

by Bill Chambers on Wed Aug 21, 2019 4:44 pm
User avatar
Bill Chambers
Forum Contributor
Posts: 4015
Joined: 8 Feb 2006
Location: Milton, Florida
I've only been using GigaPixel for a couple of weeks now but have no issues to date.
Please visit my web site, simply nature - Photographic Art by Bill Chambers
Bill Chambers
Milton, Florida
 

by giocandi on Wed Aug 21, 2019 8:31 pm
User avatar
giocandi
Forum Contributor
Posts: 87
Joined: 25 Dec 2018
Location: Messina
signgrap wrote:Have not had a similar problem.
But have you tried completely uninstalling and then reinstalling the app?
It might be that something got corrupted and reinstalling the app may fix the problem.
Hello, off course I tried to reinstall, but I got the same problem.
 

by E.J. Peiker on Wed Aug 21, 2019 8:55 pm
User avatar
E.J. Peiker
Senior Technical Editor
Posts: 86760
Joined: 16 Aug 2003
Location: Arizona
Member #:00002
Have you opened a service request with Topaz? In my experience, they usually respond within about 3 days. Not great but they do eventually respond if you have filed an actual case.
 

by giocandi on Thu Aug 22, 2019 7:44 am
User avatar
giocandi
Forum Contributor
Posts: 87
Joined: 25 Dec 2018
Location: Messina
E.J. Peiker wrote:Have you opened a service request with Topaz?  In my experience, they usually respond within about 3 days.  Not great but they do eventually respond if you have filed an actual case.
I wrote, the answer was that they are studing the problem. 
In the meantime I cannot use the program, also the oldest versions did not work.
 

by DChan on Thu Aug 22, 2019 10:53 am
DChan
Forum Contributor
Posts: 2206
Joined: 9 Jan 2009
Did you get the error message when you were opening Gigapixel, or sometime when you were using it ?

Gigapixel might not be the culprit.
 

by giocandi on Thu Aug 22, 2019 7:00 pm
User avatar
giocandi
Forum Contributor
Posts: 87
Joined: 25 Dec 2018
Location: Messina
DChan wrote:Did you get the error message when you were opening Gigapixel, or sometime when you were using it ?

Gigapixel might not be the culprit.
The error happens when I start, and program close itself.
 

by E.J. Peiker on Fri Aug 23, 2019 3:44 pm
User avatar
E.J. Peiker
Senior Technical Editor
Posts: 86760
Joined: 16 Aug 2003
Location: Arizona
Member #:00002
That sounds like a bad registry key. here's what you can try. Uninstall the application. Then do a registry clean with a tool like ccleaner (the free version is fine). Now reinstall and see if it works now.
 

Display posts from previous:  Sort by:  
9 posts | 
  

Powered by phpBB® Forum Software © phpBB Group