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by Bruce Sherman on Mon May 20, 2019 9:12 pm
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Bruce Sherman
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Posts: 4408
Joined: 21 Aug 2003
Location: Rockport, TX
Member #:00092
I tried to update the firmware on my a6000 from ver 3.20 to 3.21. Downloaded the upgrade with no problem. Not so fortunate when it came to installing the update. Everything went fine until the last step. At that point I think my USB connection between computer and camera came loose before the on-screen instructions said to remove the cable. The installation ceased and I have tried numerous times with no luck - keep getting a message saying "The preparation for the update is not ready. Verify the following points"
1. Verify that the camera and computer are connected with a USB cable.
2. If [Resets camera] is displayed on camera's screen, press [OK] and verify that camera's screen has disappeared.
3. When verified press the [Next] button.

When I do as instructed the computer pauses for a short time and the same screen shows up on the computer.

I call Sony customer service. All they could offer was to e-mail me instructions about how to try fixing the problem. I tried the suggestions made in their e-mail several times and the same thing as described above.

The camera won't turn off and on and the small red light on the bottom of the camera stays on even when the camera is turned off. The next step seems to be to send the camera into Sony.

I would think that there is some way I can fix the problem without having to send the camera into Sony repairs. Anybody have any thoughts? Thanks.
 

by E.J. Peiker on Tue May 21, 2019 4:55 am
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E.J. Peiker
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Joined: 16 Aug 2003
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Interrupting a FW update before it is over almost always "bricks" the camera. Your only remedy will be to send it in for service. That is the case with almost any camera when it occurs which is why no camera will even allow you to do a FW update unless the battery is more than 50% charged.
 

by Bruce Sherman on Thu May 23, 2019 2:08 pm
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Bruce Sherman
Forum Contributor
Posts: 4408
Joined: 21 Aug 2003
Location: Rockport, TX
Member #:00092
Bruce Sherman wrote:
I tried to update the firmware on my a6000 from ver 3.20 to 3.21. Downloaded the upgrade with no problem. Not so fortunate when it came to installing the update. Everything went fine until the last step. At that point I think my USB connection between computer and camera came loose before the on-screen instructions said to remove the cable. The installation ceased and I have tried numerous times with no luck - keep getting a message saying "The preparation for the update is not ready. Verify the following points"
1. Verify that the camera and computer are connected with a USB cable.
2. If [Resets camera] is displayed on camera's screen, press [OK] and verify that camera's screen has disappeared.
3. When verified press the [Next] button.

When I do as instructed the computer pauses for a short time and the same screen shows up on the computer.

I call Sony customer service. All they could offer was to e-mail me instructions about how to try fixing the problem. I tried the suggestions made in their e-mail several times and the same thing as described above.

The camera won't turn off and on and the small red light on the bottom of the camera stays on even when the camera is turned off. The next step seems to be to send the camera into Sony.

I would think that there is some way I can fix the problem without having to send the camera into Sony repairs. Anybody have any thoughts? Thanks.


Thanks, EJ. Have talked with Sony. They do not repair out-of-warranty products. They sent me a link with names of two outfits in NYC. One said the flat rate cost for repairing an A6000 is $230 and the other said repairs would run between $155 and $300. Hard to believe for a camera that sells new for just over $400.
 

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