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by gsploki on Tue Apr 18, 2017 1:09 pm
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How can I a talk to a real person at Adobe support?? When I try to contact someone via the web all I get is a bunch of different options, none of which resolves my issues. 
Frank Brabec
 

by Mike in O on Tue Apr 18, 2017 1:11 pm
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gsploki wrote:
How can I a talk to a real person at Adobe support?? When I try to contact someone via the web all I get is a bunch of different options, none of which resolves my issues. 


You expect customer service from Adobe?  LOL
 

by EGrav on Tue Apr 18, 2017 1:32 pm
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Adobe has customer support?


Last edited by EGrav on Tue Apr 18, 2017 2:36 pm, edited 1 time in total.
 

by E.J. Peiker on Tue Apr 18, 2017 2:32 pm
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There literally is not a worse company in the world, in my experience, than Adobe. Bugs that go unfixed for decades, non-existent customer support, non-CS products that you essentially can not find on their website, broken promises about keeping LR-CS and LR non-CS in sync, etc. I personally can not understand how anybody gives them a single penny of their money anymore let alone every month for the rest of your life.
 

by P.W.Post on Tue Apr 18, 2017 8:19 pm
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gsplokiHow can I a talk to a real person at Adobe support?? When I try to contact someone via the web all I get is a bunch of different options, none of which resolves my issues. 

I've never had a problem with Adobe support. The Tech Support number I have used in the past is: 1-800-642-3623. M-F 6 am to 5 pm PT. As I remember, if you don't get someone right way you can leave a message and they will call you back within a half hour. 

Peter
 

by signgrap on Wed Apr 19, 2017 9:07 pm
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Getting Adobe via phone all depends on what product you are calling about. If you're calling about a current CC product you stand a "chance" of getting to talk with someone. If you're calling about an older product you'll never get someone on the phone.
Dick Ludwig
 

by Rocky Sharwell on Thu Apr 20, 2017 7:37 am
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E.J. Peiker wrote:
There literally is not a worse company in the world, in my experience, than Adobe.  Bugs that go unfixed for decades, non-existent customer support, non-CS products that you essentially can not find on their website, broken promises about keeping LR-CS and LR non-CS in sync, etc. I personally can not understand how anybody gives them a single penny of their money anymore let alone every month for the rest of your life.


I am starting to like luminar
Rocky Sharwell
 

by flip2350 on Thu Apr 20, 2017 4:33 pm
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GRocky Sharwell wrote:
E.J. Peiker wrote:
There literally is not a worse company in the world, in my experience, than Adobe.  Bugs that go unfixed for decades, non-existent customer support, non-CS products that you essentially can not find on their website, broken promises about keeping LR-CS and LR non-CS in sync, etc. I personally can not understand how anybody gives them a single penny of their money anymore let alone every month for the rest of your life.


I am starting to like luminar



I just called Lightroom, adobe. 800-585-0774. Tried myself to update Lightroom and it failed and I could not use it.
Today I called, in less then 5 minutes the tech signed on my computer, 15 minutes later it's working fine. 
Anyone with problems might try this. I am a Mac user, but am sure windows is also just as good support.
I am a self employed person in Florida with NO connection to Lightroom.
 

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