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This (BuySafe Guarantee) is indeed great. This is the first time I have dealt with Nature Scapes, a great experience. Thanks.
Over time I have been on both sides of the Customer Service desk, and it always amazes me that companies today do not realize how important that contact is. Especially today where so much is done via the 'Net with no personal contact Customer Service is the only point of contact between the business and the customer. Whether that contact is via the phone or email, a small bit of courtesy and helpful attitude goes a long way. For me, and I consider myself an incredibly picky consumer, good customer service is one of the things that will keep me coming back to a merchant, and this exchange has simply reinforced that NatureScapes should always be my first choice. Greg, great job with NatureScapes. I am going to take a guess that your entire organization displays the same customer-centric attitude that I see from Tara. That is apparent to me in the usability of your site and store front as well. I would highly recommend that as you have Tara as a part of your "training team" for any new Customer Service folks that you hire. I have been thinking about a pair of the NEOS for quite a long time now, well over a year, maybe even two. But I have never been able to see a pair "in person" and I am often hesitant to purchase "blind", mainly due to concerns over issues of support. This year when I saw your ad, and your excellent pricing, I decided to go ahead and try, and not only have I been happy with the product but I have also had the opportunity to experience a company that cares. Pretty darned special. So often when I speak to someone regarding specific product information I am met with a simple reading of what is already on the web site. The fact that you went to the trouble of actually doing a measurement off the overshoe, along with just your general product knowledge, is just another example of what sets you folks apart. And I can see why you would take pride in that, as well you should.
Bill Dewey - Washington
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Note: Really Right Stuff (RRS) lever-style clamps may require an adapter plate to work with the Wimberley Sidekick. These clamps have a very limited clamping range compared to traditional twist-knob clamps. The range is not adjustable and may vary significantly from clamp to clamp. RRS guarantees that their lever-style clamps will accept dovetail plates that have a specific width, one that is the standard used by Wimberley and RRS.
The Wimberley Sidekick is designed to work with twist-knob style clamps, there is an inherent variability in the width of the Sidekick's dovetail (because it is powder coated) that makes it impossible to guarantee that it will fall within the limited clamping range of RRS lever-style clamps.
If your RRS lever clamp will not accept the Sidekick, you will require an AK-100 Adapter Plate.
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1 Most recent customer reviews (see all reviews):
September 12, 2011
Using with a canon 500/4 with 4th generation replacement foot and works great. The replacement foot is lower profile and keeps the lens centered over the tripod with the side mount which makes things more stable.
Advantages: Lighter and more compact than full size gimbal head.
Makes it easier to swap from gimbal to standard ball head on same tripod.
Disadvantages: Not quite as smooth as full gimbal (but totally workable)
Side mount is a little trickier to do quickly