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Yesterday, I placed my first order from the NSN store and I have to say that I am very impressed so far. Within literally an hour after my order, the order shipped out. I dont think that has ever happened with an on line order. So thank you for the very quick service and I am looking forward to receiving the toys! :)
Over time I have been on both sides of the Customer Service desk, and it always amazes me that companies today do not realize how important that contact is. Especially today where so much is done via the 'Net with no personal contact Customer Service is the only point of contact between the business and the customer. Whether that contact is via the phone or email, a small bit of courtesy and helpful attitude goes a long way. For me, and I consider myself an incredibly picky consumer, good customer service is one of the things that will keep me coming back to a merchant, and this exchange has simply reinforced that NatureScapes should always be my first choice. Greg, great job with NatureScapes. I am going to take a guess that your entire organization displays the same customer-centric attitude that I see from Tara. That is apparent to me in the usability of your site and store front as well. I would highly recommend that as you have Tara as a part of your "training team" for any new Customer Service folks that you hire. I have been thinking about a pair of the NEOS for quite a long time now, well over a year, maybe even two. But I have never been able to see a pair "in person" and I am often hesitant to purchase "blind", mainly due to concerns over issues of support. This year when I saw your ad, and your excellent pricing, I decided to go ahead and try, and not only have I been happy with the product but I have also had the opportunity to experience a company that cares. Pretty darned special. So often when I speak to someone regarding specific product information I am met with a simple reading of what is already on the web site. The fact that you went to the trouble of actually doing a measurement off the overshoe, along with just your general product knowledge, is just another example of what sets you folks apart. And I can see why you would take pride in that, as well you should.
Bill Dewey - Washington
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The Essential Guide to Photographing Waterfalls eBook by Kari Post
The Essential Guide to Photographing Waterfalls eBook by Kari Post 2
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February 20, 2012
I am so glad I have the chance to review this wonderfully written e-book. Things I never though of are covered. Such as research your site before going out., looking at topographical maps to possibly "discover" your own waterfall.
Safety concerns and proper foot gear. Use of ND filters, and trying to shoot your subject with different lenses. This was money well spent.
I would recommend it to anyone.
Advantages: Covers everything you can think of and more. I feel very confident the next time I go out.
September 8, 2011
I purchased this ebook as I was heading to Oregon to photograph the waterfalls along the Columbia gorge. The contents of the book are well laid out and the basic information is well written. There are a few good tips. I will consider this as a godd buy for a beginning photographer who has not done any waterfall photography.
Advantages: A good overall review of the techniques and equipment needed for waterfall photography.