I ordered a Nanuk case from the NSN store. I didn't know that the Nanuk cases are shipped directly from the manufacturer, and that they don't ship internationally. (I live in Japan.) Well, I received an email from Tara of NSN that read, "The Nanuk Cases are shipped directly from NANUK when we recieve an order, however, they do not ship internationally. So I will have them deliver the case to me. Once I receive it, I will ship your NANUK case and the Think Tank Cable Management altogether. This process will take about one week. Once it ships, I will get the Express Mail tracking number to you." This my friends is know as GREAT SERVICE!!!!!

I just wanted to say thank you to Tara for some excellent customer service with my recent purchase. I needed a new camera pack and she was very helpful with going through the specs on the two I was looking at. Since I could not decide which one to get 8) she shipped both out for me to check out and said I could just send one back no problem. The order shipped about an hour after I placed it. Having both packs in front of me was very helpful. So thank you again - great product knowledge and great customer service makes me a long term loyal customer!