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Over time I have been on both sides of the Customer Service desk, and it always amazes me that companies today do not realize how important that contact is. Especially today where so much is done via the 'Net with no personal contact Customer Service is the only point of contact between the business and the customer. Whether that contact is via the phone or email, a small bit of courtesy and helpful attitude goes a long way. For me, and I consider myself an incredibly picky consumer, good customer service is one of the things that will keep me coming back to a merchant, and this exchange has simply reinforced that NatureScapes should always be my first choice. Greg, great job with NatureScapes. I am going to take a guess that your entire organization displays the same customer-centric attitude that I see from Tara. That is apparent to me in the usability of your site and store front as well. I would highly recommend that as you have Tara as a part of your "training team" for any new Customer Service folks that you hire. I have been thinking about a pair of the NEOS for quite a long time now, well over a year, maybe even two. But I have never been able to see a pair "in person" and I am often hesitant to purchase "blind", mainly due to concerns over issues of support. This year when I saw your ad, and your excellent pricing, I decided to go ahead and try, and not only have I been happy with the product but I have also had the opportunity to experience a company that cares. Pretty darned special. So often when I speak to someone regarding specific product information I am met with a simple reading of what is already on the web site. The fact that you went to the trouble of actually doing a measurement off the overshoe, along with just your general product knowledge, is just another example of what sets you folks apart. And I can see why you would take pride in that, as well you should.
Bill Dewey - Washington
I needed information on boots for a trip to Antarctica. The person who helped me over the phone was extremely informative with first hand knowledge on what we would need. The price of the boots was better than any other on-line site or any of our local stores. We were facing a deadline as to getting the boots in time for our trip but the NSN shipped them the quickest way possible. There was a problem with one set of boots and NSN paid for the return shipping and refunded our money---without any hassle!!!!! I strongly recommend them--for their knowledge, their products and their customer service!!
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PowerEx MH-C801D Eight Cell 1-Hour Charger
The charger incorporates a large LCD screen displaying the charging status of each battery. This English language-based display (CHARGE, DONE, CONDITIONING, etc.) replaces traditional LED indicators.
Select between a soft charge and a fast charge mode. The soft charge delivers the highest battery life and allows 100% compatibility with older, lower capacity batteries, and takes approximately two hours.
The fast charge allows eight batteries to be fully charged to their maximum capacity in about one hour! The MH-C801D intelligent system will charge batteries anywhere around the world with a heavy duty switching AC Power Supply. This 100-240V, 50/60Hz universal adapter employs a rugged DIN connector for reliable contact.
Average customer rating:
2 Most recent customer reviews (see all reviews):
August 30, 2014
Very dangerous gadget, at the third time I used it set on fire destroying the whole batteries that were charging, also heard it happens the same to somebody else. I wouldn’t recommend it.
Disadvantages: Set on fire
October 21, 2011
I have had this charger for 2 years now and have had no issues with it. My Powerex batteries have stayed in great shape due to the ability to perform "soft" charge and also a recondition charge on them. This is definitely a "pro" grade device and worth the money.
Advantages: Charges batteries intelligently and insures you get the best use out of their life span. You can charge up to 8 batteries at once. Very fast charging.
Disadvantages: The only nit pic I have is ready the LCD, you must be at the right angle otherwise the characters are difficult to read.