I ordered a Nanuk case from the NSN store. I didn't know that the Nanuk cases are shipped directly from the manufacturer, and that they don't ship internationally. (I live in Japan.) Well, I received an email from Tara of NSN that read, "The Nanuk Cases are shipped directly from NANUK when we recieve an order, however, they do not ship internationally. So I will have them deliver the case to me. Once I receive it, I will ship your NANUK case and the Think Tank Cable Management altogether. This process will take about one week. Once it ships, I will get the Express Mail tracking number to you." This my friends is know as GREAT SERVICE!!!!!

I needed information on boots for a trip to Antarctica. The person who helped me over the phone was extremely informative with first hand knowledge on what we would need. The price of the boots was better than any other on-line site or any of our local stores. We were facing a deadline as to getting the boots in time for our trip but the NSN shipped them the quickest way possible. There was a problem with one set of boots and NSN paid for the return shipping and refunded our money---without any hassle!!!!! I strongly recommend them--for their knowledge, their products and their customer service!!