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Your service is fantastic. I had a question about missing item. It turns out I did not do it right. But you took care of the problem AS IF it is your fault. The item I ordered was shipped within the hour I placed the order. I could come back just for the level of service. Keep up the good job. An extremely satisfied customer.
Over time I have been on both sides of the Customer Service desk, and it always amazes me that companies today do not realize how important that contact is. Especially today where so much is done via the 'Net with no personal contact Customer Service is the only point of contact between the business and the customer. Whether that contact is via the phone or email, a small bit of courtesy and helpful attitude goes a long way. For me, and I consider myself an incredibly picky consumer, good customer service is one of the things that will keep me coming back to a merchant, and this exchange has simply reinforced that NatureScapes should always be my first choice. Greg, great job with NatureScapes. I am going to take a guess that your entire organization displays the same customer-centric attitude that I see from Tara. That is apparent to me in the usability of your site and store front as well. I would highly recommend that as you have Tara as a part of your "training team" for any new Customer Service folks that you hire. I have been thinking about a pair of the NEOS for quite a long time now, well over a year, maybe even two. But I have never been able to see a pair "in person" and I am often hesitant to purchase "blind", mainly due to concerns over issues of support. This year when I saw your ad, and your excellent pricing, I decided to go ahead and try, and not only have I been happy with the product but I have also had the opportunity to experience a company that cares. Pretty darned special. So often when I speak to someone regarding specific product information I am met with a simple reading of what is already on the web site. The fact that you went to the trouble of actually doing a measurement off the overshoe, along with just your general product knowledge, is just another example of what sets you folks apart. And I can see why you would take pride in that, as well you should.
Bill Dewey - Washington
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Phottix Odin Wireless TTL Flash Trigger - Trigger and Receiver for Canon and Nikon
What does the Odin offer?
The Phottix Odin TTL Trigger consists of an on-camera transmitter and control unit (TCU) and receiver units for compatible hot shoe flashes.
The Odin offers photographers four wireless channels and three flash control group designations. Flashes can be controlled in traditional Canon TTL ratio modes A:B with EV +/- adjustments of three stops.
What makes the Phottix Odin unique is the ability to designate groups in TTL/Mixed mode. Individual groups, A, B, C, can also be controlled in TTL mode with EV +/- adjustments. Groups can also be set to Manual mode, adjusting power levels remotely, or turned off.
Flash head zoom can be set to be dynamically adjusted as photographers adjust their lenses. Flash zoom can also be easily adjusted manually and set statically from 24 to 105 mm. The Phottix Odin system will also trigger compatible non-TTL flashes and studio strobes.
Compatible with the Phottix Strato series
The Phottix Odin TTL Flash Trigger for Canon is compatible with with Phottix Strato 4-in1 and Phottix Strato II Multi 5-in-1 Wireless Triggers. Current Phottix users will have no problem adding the Odin to their current triggering systems. As the world of cameras and flashes is always changing the Photix Odin system can be upgraded when needed using the built-in USB ports.
The four-channel, 2.4 GHz, transmitter and receiver units work at ranges of more than 100 meters and accept AA batteries.
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