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Today, when I ordered the soon to be back in stock Guru backpack, I was surprised with the complimentary guarantee which accompanied the order. One reason I have enjoyed ordering from NatureScapes has been its constant attention to and care for its readers. It has long been a trusted, reliable source for me, in thanks for which I will long be a reader and a proponent of this website. Thank you. Charlie H.
Over time I have been on both sides of the Customer Service desk, and it always amazes me that companies today do not realize how important that contact is. Especially today where so much is done via the 'Net with no personal contact Customer Service is the only point of contact between the business and the customer. Whether that contact is via the phone or email, a small bit of courtesy and helpful attitude goes a long way. For me, and I consider myself an incredibly picky consumer, good customer service is one of the things that will keep me coming back to a merchant, and this exchange has simply reinforced that NatureScapes should always be my first choice. Greg, great job with NatureScapes. I am going to take a guess that your entire organization displays the same customer-centric attitude that I see from Tara. That is apparent to me in the usability of your site and store front as well. I would highly recommend that as you have Tara as a part of your "training team" for any new Customer Service folks that you hire. I have been thinking about a pair of the NEOS for quite a long time now, well over a year, maybe even two. But I have never been able to see a pair "in person" and I am often hesitant to purchase "blind", mainly due to concerns over issues of support. This year when I saw your ad, and your excellent pricing, I decided to go ahead and try, and not only have I been happy with the product but I have also had the opportunity to experience a company that cares. Pretty darned special. So often when I speak to someone regarding specific product information I am met with a simple reading of what is already on the web site. The fact that you went to the trouble of actually doing a measurement off the overshoe, along with just your general product knowledge, is just another example of what sets you folks apart. And I can see why you would take pride in that, as well you should.
Bill Dewey - Washington
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NEOS Adventurer Overshoes
NOTE: If you are very near the top of a size range or intend to wear your NEOS over hiking boots we suggest sizing up to the next range.
Average customer rating:
5 Most recent customer reviews (see all reviews):
September 17, 2014
The shoes should close better at the top, very clumsy system. Would have made them a little taller also
Advantages: probably waterproof
Disadvantages: as above
September 17, 2014
First of all, you can stop price shopping. You won't find a better price (at least for this model) anywhere. Shipping was fast and free and a special offer at the time I purchased these allowed me to get a pair of insoles at no additional cost. Read and understand the size chart and you won't be disappointed by getting the wrong size.
So far they look like a good product - better than any other option I have tried in over 50 years of outdoor work and recreation.
Advantages: I haven't had a chance to use these yet in wet weather so I can't comment on much except appearance so far.
1. lightweight for an overshoe
2. appear very durable
3. adequate sole tread without looking like it would pick up a lot of mud.
4. fit well over the shoes I intend to wear
Disadvantages: 1. The material, while durable looking, is not real stiff in the uppers. The top hits me right at mid-calf and I fear that there may not be enough stiffness to keep the uppers from slipping down. A boot that extended past my calf may stay up better. Too tall I guess. This may not turn out to be a problem - haven't had opportunity to use them yet.
2. The strap and buckle that cinches the boot tight at the ankle doesn't have a good means to hold it tight. The buckle doesn't cinch tight to the strap and the velcro to hold the strap down doesn't extend far enough to keep the strap tight. I fixed this by using contact cement to extend the velcro on the boot. (Hope they don't leak - I won't be able to send them back :)
March 10, 2014
The pricing for my NEOS rain boots was the best in the nation. Very quick shipping. Thank You
February 8, 2013
Neos Overshoes are so comfortable and light that it is easy to forget that you have them on. They are easy to put on and keep your feet totaly dry.
Advantages: 1) Easy to put on and remove.
2) Comfortable to wear.
3) Warm and dry
5) good traction
Disadvantages: None that I have found