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Man, do you guys have customer service down to a science... ..Rest assured, if ever there is anything I can get from naturescape, price will be MUCH less a concern, knowing your high degree of performance in customer service...
Over time I have been on both sides of the Customer Service desk, and it always amazes me that companies today do not realize how important that contact is. Especially today where so much is done via the 'Net with no personal contact Customer Service is the only point of contact between the business and the customer. Whether that contact is via the phone or email, a small bit of courtesy and helpful attitude goes a long way. For me, and I consider myself an incredibly picky consumer, good customer service is one of the things that will keep me coming back to a merchant, and this exchange has simply reinforced that NatureScapes should always be my first choice. Greg, great job with NatureScapes. I am going to take a guess that your entire organization displays the same customer-centric attitude that I see from Tara. That is apparent to me in the usability of your site and store front as well. I would highly recommend that as you have Tara as a part of your "training team" for any new Customer Service folks that you hire. I have been thinking about a pair of the NEOS for quite a long time now, well over a year, maybe even two. But I have never been able to see a pair "in person" and I am often hesitant to purchase "blind", mainly due to concerns over issues of support. This year when I saw your ad, and your excellent pricing, I decided to go ahead and try, and not only have I been happy with the product but I have also had the opportunity to experience a company that cares. Pretty darned special. So often when I speak to someone regarding specific product information I am met with a simple reading of what is already on the web site. The fact that you went to the trouble of actually doing a measurement off the overshoe, along with just your general product knowledge, is just another example of what sets you folks apart. And I can see why you would take pride in that, as well you should.
Bill Dewey - Washington
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LensCoat RainCoat Pro
Average customer rating:
5 Most recent customer reviews (see all reviews):
January 15, 2013
Excellent product and excellent service and delivery
Advantages: great for my outdoor assignation
June 18, 2012
Outstanding product! Mine arrived just before parting for Maine and was used on my 600mm while shooting Peregrine Falcon fledglings, when it started to rain lightly. The Lens Coat went on easily and protected both my camera body and lens very well. I was very glad I had it, because it allowed me to continue shooting with peace of mind.
May 4, 2012
This is a quality, well made Lens Jacket. It's easy to put on and does the job to protect your camera and long lens. I'm using it with my Nikon 200-400mm f/4 VR and there is plenty of room to fit a longer lens. Just be sure you have your lens settings set the way you want them before installing as they are difficult to get to once you have it on your lens.
Advantages: Keeps equipment dry.
Easy access to camera.
Disadvantages: Any lens rain protection is going to make it harder to get to your lens controls and this is no exception.
December 10, 2011
Yes - it works with any gimbal or ball head - there is a near-full length velcro strip across the bottom that allows a lot of flexibility.