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I just received my order, everything was in good condition and properly packed. Thanks again for the great service you offered, I will definitely recommend your company to other photographers and will order from you in the future.
Over time I have been on both sides of the Customer Service desk, and it always amazes me that companies today do not realize how important that contact is. Especially today where so much is done via the 'Net with no personal contact Customer Service is the only point of contact between the business and the customer. Whether that contact is via the phone or email, a small bit of courtesy and helpful attitude goes a long way. For me, and I consider myself an incredibly picky consumer, good customer service is one of the things that will keep me coming back to a merchant, and this exchange has simply reinforced that NatureScapes should always be my first choice. Greg, great job with NatureScapes. I am going to take a guess that your entire organization displays the same customer-centric attitude that I see from Tara. That is apparent to me in the usability of your site and store front as well. I would highly recommend that as you have Tara as a part of your "training team" for any new Customer Service folks that you hire. I have been thinking about a pair of the NEOS for quite a long time now, well over a year, maybe even two. But I have never been able to see a pair "in person" and I am often hesitant to purchase "blind", mainly due to concerns over issues of support. This year when I saw your ad, and your excellent pricing, I decided to go ahead and try, and not only have I been happy with the product but I have also had the opportunity to experience a company that cares. Pretty darned special. So often when I speak to someone regarding specific product information I am met with a simple reading of what is already on the web site. The fact that you went to the trouble of actually doing a measurement off the overshoe, along with just your general product knowledge, is just another example of what sets you folks apart. And I can see why you would take pride in that, as well you should.
Bill Dewey - Washington
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LensCoat BodyGuard Pro Clear Back Cover
Average customer rating:
2 Most recent customer reviews (see all reviews):
December 14, 2012
I ordered the one for my Canon 7D with grip. First off I had a hard time getting it on the camera. Once on the camera I found it almost impossible to use as I couldn't get to the controls and manipulate them, so I had to cut larger holes. Even with these modifications I find it very cumbersome to use in the field so it stays in my closet at home. Needless to say I'm not recommending this particular item.
Advantages: It does protect the camera body from scratches and wear and tear.
Disadvantages: Not easy to put on and use