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Thank you very much! I really was not expecting anything like that! What a nice touch. I read all the superb comments about your customer service on your web site but I read them with a grain of salt, I now see they are true.
Over time I have been on both sides of the Customer Service desk, and it always amazes me that companies today do not realize how important that contact is. Especially today where so much is done via the 'Net with no personal contact Customer Service is the only point of contact between the business and the customer. Whether that contact is via the phone or email, a small bit of courtesy and helpful attitude goes a long way. For me, and I consider myself an incredibly picky consumer, good customer service is one of the things that will keep me coming back to a merchant, and this exchange has simply reinforced that NatureScapes should always be my first choice. Greg, great job with NatureScapes. I am going to take a guess that your entire organization displays the same customer-centric attitude that I see from Tara. That is apparent to me in the usability of your site and store front as well. I would highly recommend that as you have Tara as a part of your "training team" for any new Customer Service folks that you hire. I have been thinking about a pair of the NEOS for quite a long time now, well over a year, maybe even two. But I have never been able to see a pair "in person" and I am often hesitant to purchase "blind", mainly due to concerns over issues of support. This year when I saw your ad, and your excellent pricing, I decided to go ahead and try, and not only have I been happy with the product but I have also had the opportunity to experience a company that cares. Pretty darned special. So often when I speak to someone regarding specific product information I am met with a simple reading of what is already on the web site. The fact that you went to the trouble of actually doing a measurement off the overshoe, along with just your general product knowledge, is just another example of what sets you folks apart. And I can see why you would take pride in that, as well you should.
Bill Dewey - Washington
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Kwik Camo Photography Blind
Have some clothes pins or binder clips available to customize the fit of your Kwik Camo blind; they can be used to secure the blind right under your lens to ensure the blind doesn't need to be repositioned throughout the day.
Average customer rating:
5 Most recent customer reviews (see all reviews):
May 13, 2014
Easy to use and transport to shoots off the beaten path - also worked really well when used from the car for waterfowl.
Advantages: Easy to use, carry and is effective - I am petite so had to shorten the length. The head area shifts around a bit on your head, but the visibility is good.
Disadvantages: Copious material flaps noisily in the wind - I added some ties to the seams inside to minimize this. Also had to add more velcro to the lens opening, as it was too big ( I have a 500mm). Its kind of a pain to crawl underneath the material once you are set up, but it beats lugging a pop up blind in addition to your camera gear!
December 23, 2013
Well made good quality, products is as described . Very happy with it.
Advantages: Gives you the opportunity to just get that bit closer or remain unseen which could make the difference for that all important photo.
Disadvantages: Not good in windy conditions especially if you are using it just to cover the tripod, could do with some ties to secure it and stop it flapping about which distracts any wild life and chance of photography. A bit more velcro for smaller lenses would be useful as it leaves too much of a gap under the lens.
March 19, 2013
Well designed product...great for being hidden in position while waiting for that capture.
Advantages: Lightweight, well constructed, does not disrupt field of view, great coverage.
Disadvantages: When used as it was designed to be, there are none that I've experienced so far.
November 6, 2012
The blind is too short and too tight. I am 5'-4" and the material would barely touch the ground. It is made too tight in the front and will not cover the front tripod leg. I added 24" of camo material all around the bottom and added a panel of camo material appx. 24" wide in the back and it would still pull at the front and expose the front tripod leg. I was using a Canon 500 mm lens on an Induro tripod. I tried it in a sitting position and it was still too tight at the front and would not cover the front tripod leg. I tried it lying down with the lens on a beanbag. The material was not long enough to cover my feet. After adding additional material, I would not think of trying to return the blind.