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I recently made a "sizeable" purchase with NatureScapes and I couldn't be happier with the services provided! I was shopping for a new Gitzo tripod, Wimberley head and several related accessories. One of the things that immediately caught my attention was that NatureScapes offered discount "bundle" pricing on the tripod+leg covers and the Wimberley head+cover that none of the other "big name (internet) stores" offered. NatureScapes also sells a custom-designed Gitzo “safety plate” which adds increased strength to the tripod head for supporting heavy lenses. The safety plate was “free” with the purchase of the tripod, so that was another benefit for me. NatureScapes provided lightning-quick responses to multiple email questions (both before, and after my purchase), and the owner of the company spoke to me, at length, on the telephone. Processing and delivery of the order was quick, convenient, and painless (I used PayPal) – with free shipping, no less! As a first-time customer, I am glad to say that it was an absolutely flawless transaction, and I wouldn't hesitate to do business with NatureScapes again.
Over time I have been on both sides of the Customer Service desk, and it always amazes me that companies today do not realize how important that contact is. Especially today where so much is done via the 'Net with no personal contact Customer Service is the only point of contact between the business and the customer. Whether that contact is via the phone or email, a small bit of courtesy and helpful attitude goes a long way. For me, and I consider myself an incredibly picky consumer, good customer service is one of the things that will keep me coming back to a merchant, and this exchange has simply reinforced that NatureScapes should always be my first choice. Greg, great job with NatureScapes. I am going to take a guess that your entire organization displays the same customer-centric attitude that I see from Tara. That is apparent to me in the usability of your site and store front as well. I would highly recommend that as you have Tara as a part of your "training team" for any new Customer Service folks that you hire. I have been thinking about a pair of the NEOS for quite a long time now, well over a year, maybe even two. But I have never been able to see a pair "in person" and I am often hesitant to purchase "blind", mainly due to concerns over issues of support. This year when I saw your ad, and your excellent pricing, I decided to go ahead and try, and not only have I been happy with the product but I have also had the opportunity to experience a company that cares. Pretty darned special. So often when I speak to someone regarding specific product information I am met with a simple reading of what is already on the web site. The fact that you went to the trouble of actually doing a measurement off the overshoe, along with just your general product knowledge, is just another example of what sets you folks apart. And I can see why you would take pride in that, as well you should.
Bill Dewey - Washington
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Gura Gear Kiboko 22L+
Average customer rating:
3 Most recent customer reviews (see all reviews):
May 26, 2012
WONDERFUL design and construction - this bag is totally indestructible with the unique sail-cloth material. The depth is actually perfect and it DOES accommodate a pro body despite the specs saying it does not.
Advantages: Best lightweight backpack in its class
Disadvantages: maybe a little pricey but you get what you pay for
February 29, 2012
I think I have finally found the "last backpack I need to buy". I have had so many backpacks in the past, including Moose Peterson's MP3C and ThinkTankPhoto's "Airport Acceleration", but none is as complete, well-thought, and compact. I still love ThinkTank's "Airport International" but, for something I can carry a load of "heavy metals" on my back, this one sure is the best todate.
Advantages: * Compact - carries all the needed gear from two camera bodies, super-wide through long telephoto lenses, flash, and all the accessories I need.
* The end result is heavy but the design makes it comfortable while slung over my shoulders.
* Love how the belts and appendages can be nicely tucked away when not in use.
Disadvantages: Will think about it. :)