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Over time I have been on both sides of the Customer Service desk, and it always amazes me that companies today do not realize how important that contact is. Especially today where so much is done via the 'Net with no personal contact Customer Service is the only point of contact between the business and the customer. Whether that contact is via the phone or email, a small bit of courtesy and helpful attitude goes a long way. For me, and I consider myself an incredibly picky consumer, good customer service is one of the things that will keep me coming back to a merchant, and this exchange has simply reinforced that NatureScapes should always be my first choice. Greg, great job with NatureScapes. I am going to take a guess that your entire organization displays the same customer-centric attitude that I see from Tara. That is apparent to me in the usability of your site and store front as well. I would highly recommend that as you have Tara as a part of your "training team" for any new Customer Service folks that you hire. I have been thinking about a pair of the NEOS for quite a long time now, well over a year, maybe even two. But I have never been able to see a pair "in person" and I am often hesitant to purchase "blind", mainly due to concerns over issues of support. This year when I saw your ad, and your excellent pricing, I decided to go ahead and try, and not only have I been happy with the product but I have also had the opportunity to experience a company that cares. Pretty darned special. So often when I speak to someone regarding specific product information I am met with a simple reading of what is already on the web site. The fact that you went to the trouble of actually doing a measurement off the overshoe, along with just your general product knowledge, is just another example of what sets you folks apart. And I can see why you would take pride in that, as well you should.
Bill Dewey - Washington
I needed information on boots for a trip to Antarctica. The person who helped me over the phone was extremely informative with first hand knowledge on what we would need. The price of the boots was better than any other on-line site or any of our local stores. We were facing a deadline as to getting the boots in time for our trip but the NSN shipped them the quickest way possible. There was a problem with one set of boots and NSN paid for the return shipping and refunded our money---without any hassle!!!!! I strongly recommend them--for their knowledge, their products and their customer service!!
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Gura Gear Et Cetera Cases
Gura Gear Stands Behind their Gear
“I have been using Gura Gear Et Cetera Cases since they were introduced to keep my cords, external hard drives, battery chargers and other items neatly organized and protected when I travel. Having several sizes available allows me to find just the right case or pouch to compartmentalize my accessories based on my needs.
I use the 3L case to store all my multimedia accessories such as projector interface cords, presentation remotes, computer mice, power cords and even my Color Munki Display. This larger case slides nicely into a Chobe Laptop Case where I also store the projector and a spare laptop while traveling for workshops and presentations. The 2L case gets used for my camera battery chargers and related cords and the 1L case keeps my external hard drives and cords neatly organized and protected from banging around inside my bag.
I also use the Et Cetera Pouches, which lay flat, in order to store other loose items such as my flash brackets, batteries and a plethora of other items that I carry with me when I travel.
Et Cetera cases and pouches make it easy for me to stay organized and to find what I need when I need it. Et Cetera cases and pouches beneficially changed the way I organize my gear while traveling.”
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