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Over time I have been on both sides of the Customer Service desk, and it always amazes me that companies today do not realize how important that contact is. Especially today where so much is done via the 'Net with no personal contact Customer Service is the only point of contact between the business and the customer. Whether that contact is via the phone or email, a small bit of courtesy and helpful attitude goes a long way. For me, and I consider myself an incredibly picky consumer, good customer service is one of the things that will keep me coming back to a merchant, and this exchange has simply reinforced that NatureScapes should always be my first choice. Greg, great job with NatureScapes. I am going to take a guess that your entire organization displays the same customer-centric attitude that I see from Tara. That is apparent to me in the usability of your site and store front as well. I would highly recommend that as you have Tara as a part of your "training team" for any new Customer Service folks that you hire. I have been thinking about a pair of the NEOS for quite a long time now, well over a year, maybe even two. But I have never been able to see a pair "in person" and I am often hesitant to purchase "blind", mainly due to concerns over issues of support. This year when I saw your ad, and your excellent pricing, I decided to go ahead and try, and not only have I been happy with the product but I have also had the opportunity to experience a company that cares. Pretty darned special. So often when I speak to someone regarding specific product information I am met with a simple reading of what is already on the web site. The fact that you went to the trouble of actually doing a measurement off the overshoe, along with just your general product knowledge, is just another example of what sets you folks apart. And I can see why you would take pride in that, as well you should.
Bill Dewey - Washington
I too was very impressed with the prompt courteous service. I made a mistake with my order and it was corrected in a flash. Tara at the store is very pleasant to deal with. Also I know that the equipment has been tested by photographers, so I am confident of my purchases.
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CP-51 Custom Replacement Foot for Canon 500 f4 IS Lens
Average customer rating:
5 Most recent customer reviews (see all reviews):
August 22, 2012
I have used the CP-51 foot previously. I have just purchased a new Canon 500 mm IS II lens. The CP-51 foot will not work on the new lens. The holes in the CP-51 are 3 mm, while the new lens uses 4 mm screws to attach the foot.
Advantages: Well made.
Disadvantages: Will not fit new Canon 500 IS II lens.
June 19, 2012
Thanks Naturescapes, for such a very workable product, it is rock solid, the cp51 custom replacment foot for my cannon 500mm worked out perfect, with my lens and Wimberley 200. it is rock solid. holding this 500mm is just not an option anymore, with such a great product, Thanks Naturescapes, it is quality without question, without a dought, a product that makes photographers enjoy being in the field even more.
Advantages: helps with the weight, almost a pound lighter, just attach it to a wimberley, and your good to go.. Thanks again.
Mr. David Jang
January 4, 2012
This customer purchased the item at our site.
I use this foot along with RRS LCF-50B swapping between the two. The CP-51 primary advantage is lower profile which provides better balance mounted to a ball head, but more importantly allows proper balance on a compact gimbal like the jobu Jr3. Mounted in the Jr3, the CG is below the pivot point which allows the setup to return to level when you let go. With the RRS foot the lens is slightly top heavy and tends to drop forward of aft unless you apply some drag. The RRS foot works with light drag applied, but the CP-51 has the edge here. As a handle, I can grip it comfortable with bare hands, but with thin gloves, the gap is marginally too small. The RRS is much better here with gloves and a bit more comfortable overall in handling. When shooting handheld, the CP-51 foot resting on the palm of my left hand is much more comfortable as the RRS foot has cutouts that irritate after some time. Both feet are well made with the RRS being slightly longer. Both fit my RRS lever clamps well. the CP-51 shows a bit more flex in my setup allowing more vibration than the RRS which has the edge in this reguard. The hood reversed interferes with the CP-51 foot slightly, in that I have to apply pressure to get the hood to fit properly. This is a moderate annoyance. Overall, I generally like the RRS foot slightly better for general use. If it saw nothing but use on a gimbal and minimal handling, maybe the CP-51 is a better choice. A long lens support would help the flex.
Perfect balance for a compact gimbal.
Comfortable for hand held shooting.
Disadvantages: Flexes more than the competition.
Gap a bit tight for gloves but good bare handed.
Hood reversed does not fit easily.
Less comfortable/easy handling as a handle.