I purchased a Walkstool portable stool from Naturescape.net. GREAT experience. Their price was $79.99. Amazon was $10 more and B&H cameras was $5 more. Shipping is FREE. Ordered late Friday afternoon and received product around noon on Monday. I checked them out on ResellerRatings first. They only had seven ratings, buy every rating was five checkmarks. Soon after placing the order, I received an email from buySAFE informing me that Naturescape.net had, at no cost to me, purchased a buySafe “Cerificate of Guarantee” This does three things: Gurantees I get what I orderd, up to $500, or my money back, provides “identity theft protection” and a “low price guarantee” up to $100. There was a place on the buySAFE email to send a note to Naturescape.net. I send them a short note thanking them for the buySAFE guarantee. I soon received a personal note from the owner thanking me for my business and stating that he is a professional photographer. He suggested I call or email him personally if I had a questions about photography and camera equipment. I know it was a personal, rather than “boilerplate,” note because he told me how much he liked his Walkstool. That is what I call GREAT service!!! I’ll order from Naturescape.net again.

Over time I have been on both sides of the Customer Service desk, and it always amazes me that companies today do not realize how important that contact is. Especially today where so much is done via the 'Net with no personal contact Customer Service is the only point of contact between the business and the customer. Whether that contact is via the phone or email, a small bit of courtesy and helpful attitude goes a long way. For me, and I consider myself an incredibly picky consumer, good customer service is one of the things that will keep me coming back to a merchant, and this exchange has simply reinforced that NatureScapes should always be my first choice. Greg, great job with NatureScapes. I am going to take a guess that your entire organization displays the same customer-centric attitude that I see from Tara. That is apparent to me in the usability of your site and store front as well. I would highly recommend that as you have Tara as a part of your "training team" for any new Customer Service folks that you hire. I have been thinking about a pair of the NEOS for quite a long time now, well over a year, maybe even two. But I have never been able to see a pair "in person" and I am often hesitant to purchase "blind", mainly due to concerns over issues of support. This year when I saw your ad, and your excellent pricing, I decided to go ahead and try, and not only have I been happy with the product but I have also had the opportunity to experience a company that cares. Pretty darned special. So often when I speak to someone regarding specific product information I am met with a simple reading of what is already on the web site. The fact that you went to the trouble of actually doing a measurement off the overshoe, along with just your general product knowledge, is just another example of what sets you folks apart. And I can see why you would take pride in that, as well you should.