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The sizing is very confusing. First of all, how can 3-section and 4-section tripods both have a total of 3 shim sizes? It seems like the 4-section should have 1 more shim size than the 3-section. Also, top/middle/bottom is confusing. For example, is "top" the inside of the largest section or the outside of the second largest section? I have a 3-series 4-section and thought the latter and was wrong - the shim was too big. I had to order the the next size down. Still waiting to see if it fits.

Jason

September 10, 2012

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I appreciate the added benefit of the buySafe Guarantee. Confident in the knowledge that I will suffer no loss in whatever case. This is especially comforting since I purchased a Gura Gear Kiboko Backpack the King of all backpacks. But I do thank you providing this protection to me at no additional expense. NatureScapes is the only online store I shop with that does offer this welcome guarantee. A very satisfied customer!

Michael Puraty

NatureScapes store provide a fast and excellent service. The staff (Tara) are so very helpful and so quick to respond to any question about an order.

David Hassell
(Retired)

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NatureScapes » Store » Refunds & Returns

Refunds & Returns


Order Cancellations, Returns and Refunds: You may cancel any order placed on the Online Store BEFORE shipment by contacting us using our contact form or by calling during business hours. Please provide your original order number when contacting us. Orders may not be canceled once placed in the hands of the shipper. Please call or use our contact form for an RMA for all returned merchandise and refer to your original order invoice number or shipping reference number when contacting us. We are in the business of making our customers feel happy and confident purchasing from us. If you're not satisfied we're not doing our job!
Returning Defective Items: If the return is the result of our error or you received a defective item NatureScapes will pay for shipping both ways and, in most cases, we will ship any in stock item replacement immediately, along with a call tag to return the defective item.
Returning Non-Defective Items: If you are, for any reason, dissatisfied with your Online Store purchase, you can return the merchandise to us (shipping charges will apply) for a refund of the product purchase price (excluding shipping costs); provided that we receive the merchandise in new condition, with all original packaging and documentation, and within thirty (30) days of the date you purchased the product. Items returned for credit that were initially shipped via Free Standard Shipping will have the actual cost of the initial shipment deducted from the credit or exchange value of the original item being returned. Customers are also responsible for paying for return shipping and are required to provide tracking information as well as call for an RMA prior to returning an item for credit or replacement. Special ordered items are not returnable unless they are delivered defective or damaged during shipment in which case we will replace the item at no charge. If a situation arises that falls outside of what is outlined above we can act as a liaison for any warranty issues, repairs or other issues.
See our complete Store Terms & Conditions »
Support: We also offer lifetime support and purchasing advice for all of the products we sell. Call us or email us with any questions you may have and we will do our best to help!

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