Order Cancellations, Returns and Refunds
You may cancel any order placed on the Online Store BEFORE shipment by contacting us or by calling during business hours. Please provide your original order number when contacting us. Orders may not be canceled once placed in the hands of the shipper. Please call or contact us for an RMA for all returned merchandise and refer to your original order invoice number or shipping reference number when getting in touch with us.
We are in the business of making our customers feel happy and confident purchasing from us. If you're not satisfied we're not doing our job!
Returning Defective Items
If the return is the result of our error or you received a defective item NatureScapes will pay for shipping both ways and, in most cases, we will ship any in stock item replacement immediately, along with a call tag to return the defective item.
Returning Non-Defective Items
If you are, for any reason, dissatisfied with your Online Store purchase, you can return the merchandise to us (shipping charges will apply) for a refund of the product purchase price (excluding shipping costs); provided that we receive the merchandise in new condition, with all original packaging and documentation, and within thirty (30) days of the date you purchased the product. Software, instructional DVD's or CD's cannot be returned unless they are unopened or defective. Items returned for credit that were initially shipped via Free Standard Shipping or Free 3-day shipping will have the actual cost of the initial shipment deducted from the credit or exchange value of the original item being returned. Customers are also responsible for paying for return shipping and are required to provide tracking information as well as call for an RMA prior to returning an item for credit or replacement. Special ordered items are not returnable unless they are delivered defective or damaged during shipment in which case we will replace the item at no charge. If a situation arises that falls outside of what is outlined above we can act as a liaison for any warranty issues, repairs or other issues.
We also offer lifetime support and purchasing advice for all of the products we sell. Call us toll-free 888-667-0559 or email us at firstname.lastname@example.org with any questions you have and we will do our best to help!
See our Store Terms and Conditions for additional information.