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Ron Ridout wrote:A week later, I got 'my' camera back (it was the same serial number on the body) but when I took a few pictures and checked the metadata, I found someone else's named imbedded as the user.

Did you ever follow up to find out what happened? I can imagine by this time you were probably just fed up with them.

No, I couldn't be bothered since I didn't want to wait several more weeks in the middle of Spring. I've never been happy with the camera since. It rarely focuses sharply.

At this point I'm waiting for what I hope will be a new 7D Mark II. Can't hold my breath much longer though.

Kari Post wrote:I've never had any major issues with Canon USA and I've used both the Irving and NJ repair facilities. I'm sorry to hear about your experience.

Kari, does Irving work in Irvine, CA?

Mike Stolting

Dear Karl:

Have you informed Canon in Japan of your great, and justifiable, disappointment with Canon Professional Services ("CPS") in Canada? Although Canada CPS may be unresponsive, I would hope that Canon headquarters in Japan would take a much different view.

Best Regards,

Roman

Ron Ridout wrote:No, I couldn't be bothered since I didn't want to wait several more weeks in the middle of Spring. I've never been happy with the camera since. It rarely focuses sharply.

At this point I'm waiting for what I hope will be a new 7D Mark II. Can't hold my breath much longer though.

I wouldn't have put up with it....a camera that rarely focuses sharply....after it comes back from servicing? You had something to go on just based on the new name in the metadata. I would like to have heard the explanation for that one "Oh, our techs put in a name to keep track of the images taken for servicing purposes". Far-fetched but there's got to be an answer Any service issues I would definitely recommend following up with a surpervisor...failing a satisfactory solution.....then talk to the manager. I don't think Canon's goal is to give customers unsatisfactory service....stuff happens....unless the customer brings it to their attention....they won't know about it.

PS. Me too Hoping for a 7D MK II this fall.

Karl, Very glad to see in your other thread that the flash was finally replaced to your satisfaction -- tactful persistence sometimes pays big dividends. - gb

Gary Briney wrote:Karl, Very glad to see in your other thread that the flash was finally replaced to your satisfaction -- tactful persistence sometimes pays big dividends. - gb

Thanks Gary.
You are absolutely right.