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by milmoejoe on Sun Jan 24, 2010 11:15 am
User avatar
milmoejoe
Forum Contributor
Posts: 861
Joined: 25 Apr 2005
Location: Washington, D.C.
Recently purchased an annual membership for classifieds access. Membership was processed, portfolio's and other functions work, but not classifieds.

Tara was quick to suggest this fix, but it didn't work.

Quote:
This is almost certainly an issue with the browser -- cookies and/or cached pages. Sometimes the browser hangs onto something that creates a conflict with the NSN site login function. This is especially true if you have been seeing this issue since we upgraded to the new version of the site software on May 1, 2008; cookies or other cached info left around from the old version of the site can foul up the login function.

Use your browser controls to purge the cache and all temporary files, and also to delete all cookies related to NSN. You must use the browser controls to delete the cookies, do not use the "delete all board cookies" link on the forum pages because it won't necessarily find all cookies that are causing the problem.

In rare cases you may need to do this twice.

If you continue to have problems please feel free to contact us again. You can also get help via our help forum (no log in required) here:
http://www.naturescapes.net/phpBB3/viewforum.php?f=24


I've tried logging in from multiple computers (mac / pc, different locations), still doesn't work.

Thanks,

Joe
http://www.joemilmoe.com

by Greg Downing on Mon Jan 25, 2010 8:19 am
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Greg Downing
Publisher
Posts: 18708
Joined: 16 Aug 2003
Location: Maryland
Member #:00001
View portfolio
Visit website
Hi Joe,

I toggled your membership off and then back on to see if it fixes the problem. Let me know if you still cannot access the classifieds.

Thanks
Greg
Greg Downing
Publisher, NatureScapes.Net
Visit my website for images, workshops and newsletters!

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